I used to be on hold with reservations a number of instances for extremely extensive amounts of time. One particular AA reservations and a single agent explained to me it could Expense me an additional $189.00 to fly out upcoming early morning then said that flights have been booked next working day.
Walberg altered my seats.I think the personnel inUS air may be very impolite And that i don’t choose to journey any more
I am astonished at The dearth of customer service at American Airways. I was a flight attendant for thirty yrs and took terrific satisfaction within the training I received from American. On the new trip I viewed a passenger and agent argue about which one was ruder. There is not any evident enforcement of grooming principles anywhere in the organization.
I flew from Orlando to Dallas to Las Vegas yesterday and Once i acquired home and unpacked, I seen one among my items was missing from among my checked luggage.It had been a shaving kit that was in the zippered pocket on the surface of a bag. I termed consumer service in Las Vegas and was informed there's nothing they can do.
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So bottom line…..Except if you come back to me with some type of thought, you’ll never see me yet again.
On seven/eighteen/14 my partner And that click here for more i ended up on your own flight 67 from BCN to Jfk. We boarded the aircraft and located that it had no wifi or leisure choices on the seat. If the meal was served we questioned the flight attendant When the food experienced any peppers(the vegetable) in it because the “chicken” along with other ingredients were unrecognizable. My husband is extremely allergic to peppers and he had to be particular there have been none. The attendant stated she experienced no notion of just what the foodstuff substances were being in possibly variety so he did not try to eat. How tough wouldn't it be for your personal catering dept to mail a summary of elements for this kind of issue? The plane itself was outdated and alert on The within. When obtained about the plane, the mentor section smelled of fecal make a difference and it took quite a while to the smell to dissipate.
never ever obtained this kind of poor service and a company that merely doesn’t care about there spending clients
Flight 686 dec 26 2015 My partner & i ended up explained to the wrong transfer terminal gate in charlotte on aircraft about to freeport rather than nassau. I went to flight attendant behind counter to clarify flight. He checked out me humorous Once i explained nassau smirked hardly ever looked at my ticket to make clear Locale This flight was an hour or so delayed so there was no hurry.
the AA man or woman in the AA terminal being incredibly snide, when in actual fact I'd finished all the things in my Command to have on the plane in a timely vogue.
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I've usually been a faithful buyer to AA and do not imagine any within your consumers need to be handled Within this way!
I respect you might be going through a merger and several employees could be below thrilled, but this Perspective really should not be obvious on your customers who are merely contacting to receive some help.